Awesome Follow Up.

by Comments on March 18, 2019

I just had a super awesome follow up conversation with Kia Smith, my account servicer. She was very understanding and I felt like she really was on my side trying to get the best possible outcome for me in this situation. (not just at work, trying to get another file off her desk) When I say she was persistent and also diligent working with me until I got something that was actually feasible for me to help me resolve the issue, that’s exactly what she did. It was like she wanted me to win more than I even did. I appreciate having an honest and straightforward person like Kia Smith, help me on this matter! Thanks!

Ellie B

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